Macbook Keyboard AND Trackpad Not Working!!

Question

Level 1

8 points

Macbook Keyboard AND Trackpad Not Working!!

Hi,

This morning when I opened my mac, my keyboard and trackpad were unresponsive. The only button that worked was the power button. I shut it down, and then instead of opening to a log in screen, it opened to a screen that had an animation of a mouse and external trackpad. I could move the arrow when I plugged in the mouse, but I couldn't type. I don't have an external keyboard that I can plug in so I don't know if it would work.

Does anybody have any ideas on how to fix it? I need my laptop to be working ASAP!

Thanks

MacBook Pro (Retina, 13-inch,Early 2015)

Posted on Sep 26, 2016 6:30 PM

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Answer 1

lllaass

Level 10

210,519 points

Sep 27, 2016 1:17 AM in response to kikisb

Try resetting the SMC

Reset the System Management Controller (SMC) on your Mac - Apple Support

This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

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Answer 2

liqwolf

Level 1

9 points

Oct 13, 2016 10:33 PM in response to kikisb

Hi,

Same here. We have two early 2015 MBP 13", and their keyboard and trackpad stopped working last week😕. Other one needs to have an external keyboard and mouse all the time. But the other one works randomly.

Resetting the SMC did not help.

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Answer 3

Oct 13, 2016 10:33 PM in response to liqwolf

That is the exact model that I have and mine is acting exactly like this!!!

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Answer 4

liqwolf

Level 1

9 points

Sep 27, 2016 11:04 PM in response to liqwolf

I went to the official apple repair shop yesterday. They said that if they have to change the keyboard's top part, it will be around 600 euros. There is no "keyboard only" -spare part. It is a package that includes keyboard, battery and ribbon cables.

Fortunately my randomly working MBP woke up normally in their magic hands, so I have some time to think what to do with this issue.

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Answer 5

liqwolf

Level 1

9 points

Sep 29, 2016 3:41 AM in response to liqwolf

Built-in keyboard and trackpad worked only one day. Now I'm with externals again...

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Answer 6

kikisb Author

Level 1

8 points

Oct 13, 2016 10:34 PM in response to lllaass

I have tried resetting the SMC a couple times but it hasn't worked.

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Answer 7

kikisb Author

Level 1

8 points

Oct 13, 2016 10:36 PM in response to kikisb

This is super weird that this is happening to a lot of people, I feel like something should be done about this!

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Answer 8

Oct 23, 2016 11:17 AM in response to kikisb

I also have the same problem. My MB is MacBook Pro (Retina, 13-inch,Early 2015). I need the solution as well

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Answer 9

Dec 19, 2016 5:04 AM in response to kikisb

Hello every one, mine is MBP 13 2015 and it happened to me exactly like OP.

First, it can't go to sleep when I close the lid, the machine turned hot, then I have to shutdown after works. Then the keyboard and trackpad stops working, than randomly be normal again after a restart, but sadly now it has gone. The backlight still on, trackpad can't move the arrow. Power button is the onlything that works.

I have buy 5 months ago, still brand new, I sent it to the AS, maybe they're gonna change the keyboard but what if it happen again ???

Anyone know what is the main cause?

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Answer 10

tygb

Level 9

65,010 points

Dec 19, 2016 6:41 AM in response to kikisb

One article that I have found just read it & could help you : macOS Sierra: If keys on your keyboard don’t work

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